At MC Biker Custom Store, we are committed to providing high-quality custom products for motorcycle clubs. We understand that sometimes issues arise with orders, and we strive to make the return and exchange process as smooth as possible. Below is a comprehensive overview of our return and exchange policy for custom products.

 

 Return and Exchange Eligibility

 

1. Customization Issues: If the custom product you received has incorrect personalization or design errors that were not approved by you, you are eligible for a return or exchange. Please provide clear evidence of the issue, including photos and a description of the problem.

 

2. Product Defects: Products that have manufacturing defects or damage upon arrival can be returned or exchanged. We require photos and a description of the defect to process your claim.

 

3. Incorrect Orders: If you received the wrong item or size compared to what was ordered, please contact us within 7 days of receipt. Provide your order number and details of the discrepancy to facilitate a return or exchange.

 

4. Non-Eligibility: Products that were customized according to customer specifications, and are not defective or incorrectly personalized, are generally not eligible for return or exchange. This includes, but is not limited to, custom T-shirts, hoodies, and other personalized items.

 

 Return and Exchange Process

 

1. Contact Us: To initiate a return or exchange, please contact our customer service team at mcbikergearstore@gmail.com within 7 days of receiving your order. Provide your order number and a detailed explanation of the issue.

 

2. Return Authorization: Once we receive your request, we will review it and provide you with a Return Authorization (RA) number and instructions on how to return the product. Do not return items without an RA number.

 

3. Packaging: Ensure that the product is returned in its original packaging and in a resalable condition. Include a copy of your original invoice and a note detailing the reason for the return.

 

4. Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part or a product defect. We recommend using a trackable shipping method to ensure the product reaches us safely.

 

5. Inspection and Refund/Exchange: Once we receive the returned product, we will inspect it to verify the issue. If the return is approved, we will process your refund or exchange. Refunds will be issued to the original payment method. Exchanges will be processed as quickly as possible and subject to stock availability.

 

6. Timeframe: Returns and exchanges typically take 7-10 business days to process after receiving the returned product. We will notify you once your refund has been issued or your exchange has been shipped.

 

 Non-Returnable Items

 

The following items are non-returnable and non-exchangeable:

- Custom products made to specific customer specifications, unless defective or incorrectly personalized.

- Products that have been used or worn.

 

 Customer Service

 

For any questions or concerns about our return and exchange policy, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure your satisfaction with your purchase.

 Email: mcbikergearstore@gmail.com

 

 

Thank you for choosing [MC Biker Custom Store](https://mcbikercustomstore.us). We value your business and strive to provide excellent products and service.